FAQ

Shopping Information

What Shipping Methods Are Available?

We use a courier service and shipping is charged extra depending on your location and the size of your order. We will send you a separate quote for shipping after purchase. We currently ship using courier services within 50km of the following main centres:

Do You Ship Internationally?

As it stand, we only deliver within South Africa.

How Long Will It Take To Get My Package?

Estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within a or 1 business day of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on weekends.

Payment Information

What Payment Methods Are Accepted?

We accept payments through PayFast using all major Credit Cards & EFT.

Is Buying On-Line Safe?

We accept payments through PayFast – you can read about their security & fraud prevention policies here. We do not store your personal information on our website.

Orders & Returns

How do I place an Order?

Add product(s) of your choice in the cart and proceed to the checkout page. Add your contact, shipping details and pay.

How Can I Cancel Or Change My Order?

If you are unhappy with your purchase please call or email us to discuss.

Do I need an account to place an order?

Nop, not at all, but having an account will definitely make your buying seamless and enjoyable.

How Do I Track My Order?

When we fulfil orders on our side your will receive an email with tracking details and a link. You can also track the parcel with your order number directly on our website - Track Order .